Solutions - Fanly

Software solutions

For customer intelligence & loyalty-marketing

Next level customer engagement

Customers have increasingly high expectations when it comes to service, communication & reward programs. We offer a wide range of innovative loyalty & engagement solutions allowing you to connect and engage throughout the customer journey.

From interactive points-for-purchase & gamified status programs, to segmented voucher & news campaigns. Equipping yourself with the right set of tools enables you to understand customer (buying) behavior, increase customer loyalty, and ultimately drive profitable growth.

Increased loyalty through mobile payments

Leading brands are using mobile gift & prepaid card technology to drive ease and speed of transaction. It has proven to increase both brand loyalty and customer referrals.

As part of a greater software solution, it is a great building block to turn customers into actively participating members and ambassadors of your brand.

A seamless shopping experience

Launching a customer intelligence & loyalty-marketing platform is a great first step in driving customer engagement & satisfaction. As said though, customers have increasingly higher expectations of personalized service, communication, and loyalty programs.

Depending on your business, we offer a range of best-fit solutions that will enhance the customer experience. Examples range from lifecycle content campaigns to mobile reservations, location search and navigation.

Sounds extensive? We are happy to …

Sustainable growth from customer feedback

Actively solicited customer feedback empowers you in exceeding your business goals. Either improvements to in-store experience, service level or product (re)launches to name a few.

We offer advanced rating & feedback modules allowing you to generate feedback from customer(segments) in regards to their store, service or product experience. Or just a general question. It’s up to you!

Built to last: future proof integrations

A great leap forward, above all with ease. Our top of the line API does not only offer the highest level of safety and reliability, it also supports seamless integration within your existing environment.

Forget about lengthy and costly IT projects and maintain focus on your business and customers. Payments, earnings and redemptions alike, all occur simultaneously in a real-time split second transaction.

Extensive customer profiling through actionable data

To increase your performance in both business and marketing operations, it’s crucial to have clear understanding of the trends within your organization. Especially in today’s fast paced environment.

Our solution unify’s data from different sources and turns them into actionable data reports, available in the Intelligence & Campaign Managent Dashboard.

Powerful interactions throughout the entire customer journey

Connect & engage with your customers throughout the customer journey. Whether it’s creating an appealing reward program or sending a (automated) voucher campaign at the right time to the right (group of) customers, it’s at your fingertips. The ICM dashboard enables you to create customer segments and run (automated) marketing campaigns, ranging from reward and voucher to news and rating campaigns.